www.cvonline.hu

Dutch Customer Service Representative


  • Az álláshirdetés 6 napja lett aktiválva
Location:

Budapest

Responsibilities:
  • First point of contact for telephone based or written enquiries from customers
  • Support requests in a professional, friendly and timely manner
  • Provide a level of customer service consistent with SLAs and Customer Service function core values
  • Log, assign and track progress of queries, record progress of these on a weekly basis
  • Escalate activities that are not actioned by assignees
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Provide accurate information to business customers and support teams through the correct use of all information technology systems
  • Ensure that data is accurately entered and maintained in all customer service and data collection systems
Requirements:
  • College or University degree
  • Fluency in Dutch and at least intermediate English
  • Confident use of Microsoft packages
  • Strong time management and organization skills
  • Excellent problem solving and communication skills
Advantage(s):

Relevant experience (customer service, helpdesk)

What we offer:
  • Competitive salary and benefit package
  • Modern, multinational environment
  • Easily accessible workplace
Helyek Budapest
Kategória Asszisztencia / Adminisztráció
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