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Digital Support Analyst

  • A hirdetés 176 napja lejárt


About the role:
  • This role requires a holistic view of the system from both the customer and technical perspectives to ensure a successful, deployable product
  • To effectively perform this role, the Digital Support Analyst will need to work with customers, developers, support analysts, quality analyst, and management
  • Administer and Maintain Information Technology Systems
  • Act as the primary point of communication between business / functional units
  • Issue Diagnosis
  • Triage of issues raised by QA teams and/or field, resolving them when possible or redirecting them to the appropriate team, keeping the responsibility for reporting status on all open tickets
  • Coordinate and direct activities of key users in cross-organizational and cross-functional teams
  • Provide consulting / training / education services such as staff training and orientation for standard systems
  • Provide level-3 production support and training
  • Forge and maintain relationships with local customer IT Organizations, and provide assistance to them when required
  • Work with other engineering functions from design to production to implement test procedures for systems and equipment’s
  • Document Procedures and recommendations for all phases of product and integration tests
  • Configuration, setup and localization of our partner’s Products, as well as acquire knowledge of 3rd party systems
  • Create Technical Documentation as needed
  • Assist in the localization/integration/deployment/troubleshoot of third party applications
  • Bachelor’s Degree is strongly preferred however, candidates with three years hands on experience will be considered
  • 2+ years of web application development or support experience
  • English –strong intermediate
  • Basic networking skills and knowledge of Windows Server
  • Familiarity with defect tracking systems such as Jira
  • Experience using and developing with XML related technologies (XML, XSL)
  • Knowledge of a scripting language (JavaScript, VBScript, etc.)
  • Knowledge of any of the following development languages
  • C, C+, C#, or VB.NET
Helyek Debrecen
Kategória IT / Informatika
Minimális tapasztalat Tapasztalat nem szükséges
Munkaidő tipusa Teljes munkaidő
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