Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
You support the ACD-team to provide a smoothly running operation of the ACD-platform and the basic administration of the used systems with the following main tasks:
Realisation of the Service Desk requirement according to programming
Adaptation and reporting Maintenance and further development of the application and interfaces based on the standard requirement process
Preparation and updating of standard documents and publication and deposition of them on central platforms
Monitoring of the server platform and taking over the End to End responsibility for the Best Guide system in case of an incident
Support implementation and transformation projects including travelling
Detailed knowledge and expertise in web site development and database connection based on HTML, PHP, Java-Script, MYSQL and AJAX Ability to understand and design complex data models
Good knowledge of Oracle 11g database features
Good knowledge of mySQL database features
Experience in development of database and application interfaces
Experience in application development and operation
Experience with Informix databases
Experience in installation and configuration of Linux/Windows/Solaris servers
Very good conceptual skills and analytical and creative talent
Experiences in Incident, Problem and Change Management Process