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Desktop Support Administrator

 

Desktop Support Administrator

Function

Software / hardware support

  • Tasks: provide support to users in case there is a hardware or a software issue
  • Software issues can be: (re)installations, error message investigations.
  • Example softwares: MS Office applications, Remote control softwares, SAP, Citrix, VPN client etc.
  • Hardware issues can be: assembling, disassembling machines, replacing faulty parts, investigating printer issues, etc.

Reporting

  • Reports should be created for audit requests
  • Reports have to be created with MS Excel
  • Reports include: Pivot tables, various lookup functions, etc.

Asset registration in CMDB

  • Manage Configuration Management Database (hardware and software inventory)
  • Helps to the asset manager in asset allocations and asset tracking in CMDB

Requirements

Required:

  • IT skills:

    • Ticket handling 
    • Hardware maintenance 
    • Software maintenance 
  • experience in the execution of certain tasks:

    • Relevant experience in a 2nd level service desk team or in an internal IT / local IT team. Minimum time: 1 year.

Closing date: 2016-12-31 12:00:00

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