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Desktop Support – Level 3



  • Manage incidents
  • Start troubleshooting once incident has been reported
  • Analyse reported issues, if required on-site
  • Direct customer support
  • Diagnosis of technical support issues and diagnosis of issues for escalation
  • Hardware and software troubleshooting
  • Hardware and software build and configuration
  • Collect and analyse log files, send to vendor for further analysis
  • Install test environments to reproduce the reported failure
  • Establish interconnection to additional involved services
  • Open support calls to vendors if no solution can be found due to missing detailed knowledge
  • Decide if a bug fix or a new version needs to be deployed Participate in the daily business of IT projects (if required)
  • University degree or equivalent education preferably in information technologies
  • IT skills (in details with required levels): MS Windows 7, MS Office 2010/2013, MS Windows domain aspects, SW packaging and release processes and custom deployment tools, Client Remotization soultion Frontend and Backend, Dell CNC Mgmt console, Ericom management software, VDI Knowledge, Virtual / Thin client client infrastrucuture and related management tool (WYSE WDM), Networking (TCP/IP, DNS, DHCP, WINS)
  • Understanding of asset management process and tracking tools
  • Experience in the execution of certain tasks (5-8 years of working experience in IT or financial services companies)
  • German language knowledge is an advantage
Munkavégzés helye Budapest
Kategória IT / Informatika
Minimális tapasztalat 3 és 5 év között
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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