A munkáltatóról / About the company
Our client is a multinational company. We are looking for experienced Candidates for the following opened position: Delivery Manager – German speaker
Pozíció részletezése / Position overview
• To ensure all customer agreed dates are met and highlighted and managed when delivery of overall customer service for their orders is in jeopardy
• To manage any customer escalations in line with the escalation process
• To take necessary action to rectify any identified jeopardy which would affect the delivery timescale.
• To support and manage failed installs in the Country or region of ownership.
• Represent the customer in resolution of any issue that could impact delivery.
• Leading improvement plans where customers are experiencing recurring issues.
• Leading initiatives for overall improvements in customer delivery using Root Cause Analysis and other tools.
• Responsible for customer satisfaction measures in relation to the provision of all orders assigned and managed on behalf of the customer.
• Create Roll-out plan according to customer requirements
• Regular customer meetings, as required face to face
• Maintain personal time recording system to meet timescales and quality of entries
• Attend all line management team meetings monthly/quarterly,
• At least 1-2 years experience in a multinational environment, especially in customer service/IT operations area
• Fluent German and conversational English is a must
• Bachelor degree or equivalent experience
• Effective communication and impact
• Continuous improvement
• Self-management and personal development
• Problem solving and decision making
• Creative thinking and innovation
• Planning, organization and project management
• Computer literate with good keyboard skills and proficient in Word, Excel and Access databases.
Location: Debrecen, Hungary
If you are interested in the position above, please push the „Apply” button.
Or send your CV in MS Word format to Szűts Judit E-mail cím megjelenítése.
Please rest assured that your personal details will be dealt with in a professional and confidential manner.
Our company is a recruitment agency with Hungarian ownership having significant references and clientele. We have been successful in both Hungarian and International markets since 2001.