Would you like to work for the market leader SSC company?
Would you like to increase your process developing skills?
SO THIS IS YOUR JOB!
YOUR TASKS WOULD BE..
• Support delivery teams in identifying risks, conducting causal analysis and planning mitigation • Ensure compliance of the project with the ISO 20000 standard and ITIL best practices • Support delivery during periodic audits and for closure of audit findings • Conduct process health check assessments to improve effectiveness and efficiency of the processes • Ensure that Cognizant and Client Document Management guidelines are followed and that process documentation is up-to-date • Conduct KPI breach analysis and build action plans for improvement • Participate in customer governance reviews • Assess the relevance of best practices implemented in various engagements across the practice and support delivery teams in implementing the same in their specific engagements
IF YOU HAVE..
• Excellent command of English • 5 years of Service Desk Experience • Familiarity with ITIL / Lean Six Sigma / ISO • Good presentation skills • Experience in building Continuous Service Improvement plans, SLA improvement plans, cost efficiency improvement plans
SO WE CAN OFFER..
• Competitive salary and attractive benefit package • Developmental and growing opportunities • Advanced infrastructure • Open and friendly workplace with multicultural community • Chance to learn new languages, technologies and become internationally certified
Elvárások / Requirements
Amit kínálunk / Offer
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