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Delivery Excellence

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.22.
Jelentkezési határidő: 2017.03.24.
Hirdetés azonosító: 1080465

Delivery Excellence

Pozíció leírása / Job description

Would you like to have a responsible position?

Would you like to work for the market leader SSC company?

Would you like to increase your process developing skills?

SO THIS IS YOUR JOB!

Feladatok:

YOUR TASKS WOULD BE..

• Support delivery teams in identifying risks, conducting causal analysis and planning mitigation
• Ensure compliance of the project with the ISO 20000 standard and ITIL best practices
• Support delivery during periodic audits and for closure of audit findings
• Conduct process health check assessments to improve effectiveness and efficiency of the processes
• Ensure that Cognizant and Client Document Management guidelines are followed and that process documentation is up-to-date
• Conduct KPI breach analysis and build action plans for improvement
• Participate in customer governance reviews
• Assess the relevance of best practices implemented in various engagements across the practice and support delivery teams in implementing the same in their specific engagements

Elvárások:

IF YOU HAVE..

• Excellent command of English
• 5 years of Service Desk Experience
• Familiarity with ITIL / Lean Six Sigma / ISO
• Good presentation skills
• Experience in building Continuous Service Improvement plans, SLA improvement plans, cost efficiency improvement plans

Amit kínálunk:

SO WE CAN OFFER..

• Competitive salary and attractive benefit package
• Developmental and growing opportunities
• Advanced infrastructure
• Open and friendly workplace with multicultural community
• Chance to learn new languages, technologies and become internationally certified

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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