Pozíció leírása / Job description
Would you like to have a responsible position? Feladatok: YOUR TASKS WOULD BE.. Elvárások: IF YOU HAVE.. Amit kínálunk: SO WE CAN OFFER..
Would you like to work for the market leader SSC company?
Would you like to increase your process developing skills?
SO THIS IS YOUR JOB!
• Support delivery teams in identifying risks, conducting causal analysis and planning mitigation
• Ensure compliance of the project with the ISO 20000 standard and ITIL best practices
• Support delivery during periodic audits and for closure of audit findings
• Conduct process health check assessments to improve effectiveness and efficiency of the processes
• Ensure that Cognizant and Client Document Management guidelines are followed and that process documentation is up-to-date
• Conduct KPI breach analysis and build action plans for improvement
• Participate in customer governance reviews
• Assess the relevance of best practices implemented in various engagements across the practice and support delivery teams in implementing the same in their specific engagements
• Excellent command of English
• 5 years of Service Desk Experience
• Familiarity with ITIL / Lean Six Sigma / ISO
• Good presentation skills
• Experience in building Continuous Service Improvement plans, SLA improvement plans, cost efficiency improvement plans
• Competitive salary and attractive benefit package
• Developmental and growing opportunities
• Advanced infrastructure
• Open and friendly workplace with multicultural community
• Chance to learn new languages, technologies and become internationally certified
Would you like to have a responsible position?
YOUR TASKS WOULD BE..
IF YOU HAVE..
SO WE CAN OFFER..
Elvárások / Requirements
Amit kínálunk / Offer
Randstad Hungary Kft.
Lövőház utca 39.
Tel: +36 1 411 2090