Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
We are looking for the following professional
to join our Budapest Call Center:
Data analysts analyze community-provided data using available data from social media sources, incoming customer enquiries, and provides summary, trend and key insights reporting to client:
- Use available data from different sources to analyze process, product and associated activity
- Provide feedback and reports to client around product feature, impacting events and experiences, highlighting opportunities for improvement
- Identify trends and developments in the community that are affecting members and outcomes, and communicate to all stakeholders
- Participate on client product/technical calls and calibration sessions
- Proactively monitor effectiveness of processes and contents in the community
- High level knowledge on Forums and online communities
- High level knowledge on Internet and online applications and services
- High level knowledge on MS Office programs
- High quality written and verbal communication skills
- Very strong comprehension skills and thorough attention to details
- Ability to communicate and customize communication style with people from varying job roles and responsibilities
- Minimum Intermediate level of English language knowledge
- Experience in customer service environment
We offer you:
- Fringe benefit system
- Friendly, multicultural work environment
- Help to arrange work related documents
- Paid training
- Production bonus based on your productivity
- Career development opportunities
- Office located in the city centre
- In-House doctor
- Casual dress code
- Various company and team building activities, events, parties
Fresh graduates are also welcome to apply!
Check out our facebook page, SYKES Hungary and our official website too.
If you want to join a team of committed professionals please send us your CV via the email address below.