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Czech speaking Customer Service Representative


  • A hirdetés 694 napja lejárt

Czech speaking

Customer Service Representative


Tasks:

  • Answer customers’ telephone calls regarding their orders, price inquiries, complaints, etc. and deal with incoming e-mails of the generic e-mail address
  • Process fax / written / web orders according to company guidelines, check price and availability of products to customers where necessary
  • Deal with new account set up and changes and load yearly pricing agreements as well as quotes within the divisions guidelines
  • Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
  • Provide support to customers who require guidance and advice on the website during order entry, navigate and provide support in web registrations
  • Deal with customer complaints on instrument, consumables and oligo orders. Monitor and provide feedback on quality issues of products, shipping, etc with the objective of retaining customers and reviewing customer satisfaction. Where necessary, arranges product returns and/or credits within the divisions guidelines

Minimum Qualifications (must have)

  • Fluent in Czech and Hungarian language, both written and oral
  • Fluent in English language
  • Competent Microsoft Office user, Excel knowledge
  • Experience in a customer contact and/or order administration role
  • High level of accuracy, high standards for excellence
  • Good organizational skills, excellent time management, ability to plan and manage various tasks
  • Motivated, career-focused personality with positive, can-do attitude
  • Must be able to work effectively both on an individual level and within a team environment

About Us
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and approximately 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Please send your English CV to our recruiter for this role to the e-mail address below.

Helyek Pest
Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Asszisztencia / Adminisztráció
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Cseh, Angol
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