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Czech Speaker IT Support Agent

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2016.09.26.
Jelentkezési határidő: 2014.02.15.
Hirdetés azonosító: 705015

Czech Speaker IT Support Agent

Would you like to use your Czech on daily basis? Join our client, a US-based, leading provider of customer software development, integration and maintenance services. We are looking for new members for their customer service department with great possibilities.


In this job the main responsibilities are the following:

- provide technical assistance to computer system users within scope (troubleshoot IT issues, answer IT related questions, process incidents and requests, help end users when it comes to the usage of software, hardware, network, connectivity or other IT related tool or system within the scope of support)
- respond to contacts from end-users on IT related issues (channel of contact can be phone, e-mail, chat or other medium specified in the contract)
- document all reported incidents, requests, problems or questions in the ticketing tool in accordance with the current processes
- escalate unresolved cases to the relevant support team in accordance with the current processes


The main requirements of the job:

- Upper Intermediate English and fluent Czech language knowledge
- Good knowledge of Windows2000, Windows XP, Office 2000, Office 2003 and Internet Explorer
- at least 1 year of related work experience (customer service, help desk analyst, etc)
- One must have excellent customer service skills and exceptional phone etiquette
- Aptitude for learning software quickly and with minimal instruction
- Excellent Customer and Time Management Skills

Amit kínálunk:

The job offers you the following:

- competitve compensation package
- continuous learning and development
- the chance to work in a young, dynamic and rapidly expanding organization
- international work environment

Online regisztrációs lap kitöltése és önéletrajz feltöltése a Randstad honlapján

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