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Czech or Polish Customer Service Representative 
Grafton Recruitment Kft

Frissítve : 2015.10.14.
Jelentkezési határidő: 2015.10.21.
Hirdetés azonosító: 956379
Czech or Polish Customer Service Representative


Our client is the world leader in serving science, employs 50,000 employees in 50 countries. Their mission is to make the world healthier, help the customers with solving complex analytical challenges, medical diagnostics by increasing laboratory productivity. They provide innovative technologies, analytical equipment, biopharma services. They are looking for motivated, career-focused personality with positive, can-do attitude in the Czech or Polish speaking Customer Service Representative position.

- Answer customers’ telephone calls regarding their orders, price inquiries, complaints, etc. and deal with incoming e-mails of the generic e-mail address
- Process orders according to company guidelines, check price and availability of products to customers where necessary
- Deal with new account set up and changes and load yearly pricing agreements as well as quotes within the divisions guidelines
- Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
- Provide support to customers who require guidance and advice on the website during order entry, navigate and provide support in web registrations
- Deal with customer complaints on instrument, consumables and orders
- Monitor and provide feedback on quality issues of products, shipping
- Where necessary, arranges product returns and/or credits within the divisions guidelines

- Fluency in Czech/Polish PLUS English language
- Competent Microsoft Office user, Excel knowledge
- Experience in a customer contact and/or order administration role
- High level of accuracy, high standards for excellence
- Good organizational skills, excellent time management, ability to plan and manage various tasks

- Commercial or business education
- Experience with ERP systems
- Customer Care experience
- Fluency in Slovak / Hungarian language


- Excellent compansation package
- Multinational environment
- Complex tasks
- Wide range of responsibilities
- Room for personal and professional development

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