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Customer Support Team Leader - French

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.27.
Jelentkezési határidő: 2014.02.22.
Hirdetés azonosító: 626004

Customer Support Team Leader - French

Our client, a US-based, leading provider of customer software development, integration and maintenance services is building up a new French speaking team. We are looking for a Team Leader for their customer service department with great possibilities.

Feladatok:

- Analyze performance and ensure that the project meets SLAs
- Coach and mentor team members
- Conduct 1 to 1 meetings to discuss development opportunities
- Perform follow up action on client queries
- Build relationship with other support groups
- Coordinate with L2 teams to improve the resolution performance

Elvárások:

- Fluent French skills
- Fluent, strong conversational level of English
- 1-3 years of experience as a Team Leader in a customer service environment
- Bachelor's Degree
- Ability to approach problems logically
- Service Desk experience is a significant advantage

Amit kínálunk:

- Chance to work in an open, multicultural and rapidly expanding organization
- Attractive salary and compensation package
- IT Academy courses, professional development and career path

Jelentkezés:
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