Customer Support Specialist

  • Anticipate and perform administrative duties to meet needs of Global Customer Fulfillment Specialist and Parts Fulfillment team.
  • Screen and prioritize incoming requests, received via fax or email.
  • Process orders and quotes entry, validation and booking in accordance with applicable Order Rules
  • Ensure on-time order and quote entry, validation and booking of customer orders.
  • Support global team entry activities and metrics.
  • Prepare shipping instructions, shipping documents, certificates and other required documents to ensure on-time delivery and meet customer expectations
  • Produce regular reports on orders status with regards to shipping instructions, shipping documents, certificates, claims, invoices and present internally
  • Maintain control of shipping instructions, shipping documents, certificates and other required documents to assure orderly administration.
  • Manage an effective document control system ensuring documents relating to the customer orders are properly registered, circulated, controlled and easily accessible to the GCFS/Parts Fulfillment team.
  • Support GCFS on internal and external communications.
  • Support new system releases and enhancement testing (i.e. Oracle ERP).
  • Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
  • Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
  • College or university degree or equivalent experience
  • 1-3 years of experience in Customer service or Sales/Project Management experience
  • Strong, passionate supporter of customer service excellence
  • Fluent English and Hungarian is a must (additional language is a plus; German, Italian or Russian)
  • Excellent communication skills, self-motivated, and ability to handle multiple priorities
  • Proficiency in Microsoft Office applications (Excel, Word, Power Point, Access) and MS Outlook
  • Demonstrated ability to work in a team environment, across a matrix organization
  • Ability to work independently, work out and apply new ways of resolution
  • Team player attitude
  • Self-starter, capable of working with minimum supervision
  • Tolerate monotonous work on a daily base
  • Deadline oriented, strong attention to detail is a must

We are looking forward to your English CV with salary expectation to the following address: E-mail cím megjelenítése

Munkavégzés helye Magyarország
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség -
Régió Budapest
Egyéb hasonló állások Önnek
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