A munkáltatóról / About the company
Our multinational partner is looking for Customer Support Specialist (Fluent Czech) to their team in Budapest.
Pozíció részletezése / Position overview
- Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in English and Czech.
- Providing multilingual infrastructure and application support for an international customer. The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
- The primary objective is the administration and translation of the incoming issues and requests. All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.
- This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.
- Fluent English and Czech language knowledge
- Good knowledge of Windows operating systeam, Microsoft Office, Microsoft Outlook and other standard softwares
- Customer Service and/or technical skills
- Service Desk experience
- Knowledge of computer hardware/peripherals and printers