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Customer Support Engineer

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.23.
Hirdetés azonosító: 946112
Customer Support Engineer

Country:    Hungary (+36) • Budapest

Description of position:    Investigation and analysis of TSP-related Customer Support Requests or escalated by Global Services Development Center or 3rd line Application Support through SMS tool.

Duties:    · Working with assigned CSRs, while using support tools according to global support processes and procedures as well as specific 4th line PDU TSP Support tools and procedures

· Gathering necessary data and information from customers about any specific problem addressed to TSP System Support

· Securing the update of CSR progress

· Conducting specific Front Office administrational activities

· Securing 24/7 phone support by taking regular turns of on-call duty

· Actively engaging in communication with GSDC, 3rd Line Application Support and Design engineers

· Working according to given time frames set in the project goals in order to meet the CSR restoration due dates

· Mentor less experienced colleagues

Requirements, skills:    · BSc or higher level in a technical discipline or the equivalent level of knowledge

· Experience in testing and troubleshooting IP networks

· Experience in Linux system administration

· CCITT No. 7 Signaling system knowledge is an advantage

· Good (spoken and written) English skills

· Good communication abilities

· Knowledge Sharing and Collaboration Skills

Known languages:    Good command of English

Short company info:    Our client is a multinational company offering IT/telco development and other engineering services to its clients.

The company offers:

• the opportunity to work in a team of motivated professionals

• chance of development

• excellent working environment.

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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