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www.cvonline.hu

Customer Support Engineer (TV-6187)


  • A hirdetés 591 napja lejárt

A munkáltatóról / About the company

Our client is a multinational provider of communication technology and services for which we look for English speaking Customer Support Engineers to their Budapest-based office.

Pozíció részletezése / Position overview

Responsibilities
• Dealing with Customer Support Requests (CSR) received by web, phone or e-mail, related to audio-visual data-communications systems
• Gathering necessary data from customers about any specific problem addressed to System Support
• Investigation of technical problems and trouble shooting of systems
• Working with assigned CSRs, while using support tools according to global support processes and procedures
• Engaging in communication with Service Development Center, 3rd Line Application Support and Design engineers
• Actively engaging in communication with the company's Global Service Development Center, 3rd Line Application Support and Design engineers
• Conducting specific Front Office administrational activities
• Mentor less experienced colleagues
• Occasional trips of a few weeks to other countries may be required

Requirements
• BSc or higher level in a technical discipline (or the equivalent level of knowledge)
• Have experience in testing and troubleshooting IP networks
• Is familiar with Linux system administration
• Fluent English language knowledge
• Good communication abilities
• Customer-focused approach



Location: 

Budapest, Hungary. 

If you are interested in the position above, please send your English CV in MS Word format to E-mail cím megjelenítése . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!


For further job offers please visit Link megjelenítése website.

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol
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