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www.cvonline.hu
Customer Service Team Leader 
Grafton Recruitment Kft

Frissítve : 2015.11.18.
Jelentkezési határidő: 2015.11.19.
Hirdetés azonosító: 991985
lejárt
Customer Service Team Leader

(Budapest)

Pozícióleírás
Our well-known multinational company, who is operating in health and wellness sector is looking for a motivated and enthusiastic Customer Service Team Leader.

Do you love motivating people? Are you looking to join a forward thinking business? Would you pride yourself on your customer service skills? If your answers are yes, and currently you are in a supervisor or SME position, do not hesitate, and apply for the role NOW:

Responsibilities:
- Lead, coach and motivate a middle-sized customer service team (approx. 15 team members)
- Handle complex enquiries & complaints
- Monitor and communicate performance statistics to pro-actively drive and achieve targets
- Help to recruit, train and appraise new team members
- Authorize refunds or other compensation to customers
- Liaise with other departments to ensure smooth operational running
- Manage projects (eg. complaint resolution processes etc.)

Követelmények
- 3 years experience in the field of customer service
- Excellent command of English
- Proven leadership skills
- Ability to work in a demanding working environment
- Strong problem-solving and analysis skills
- Second European language knowledge is an advantage

 

While building the future together, you will be granted :
- An exclusive and inspiring work environment in the heart of Budapest
- An attractive compensation and benefit package
- New challenges in a fast-growing company
- A young and dynamic team
 

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