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Customer Service Team Leader with Italian and French

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.11.29.
Jelentkezési határidő: 2016.12.11.
Hirdetés azonosító: 1095517

 

 
 
Customer Service Team Leader with Italian and French
Customer Service Team Leader position is open at our client who is a prestigious multinational company, and operating a Shared Service Centre in Budapest.This is an exciting opportunity for talents who want to be a part of a busy, dynamically growing, and vibrant team. The company offers competitive salary, professional and pleasant working environment and the possibility to implement your own ideas.

As a Customer Service Team Leader you will be responsible for for ensuring a high level of customer satisfaction and managing a customer service team of 10 people, coaching and motivating them. You will also have to make sure that SLAs and KPIs are met. Your role will involve identify process improvement opportunities and needs regarding to the end-to end processes and handle escalations while also providing advice on the occurring issues.

You are the ideal candidate for this Customer Service Team Leader position if you have a BSc or MSc degree and have 2-4 years of experience within an SSC/BSC environment as a Customer Service Team Leader or similar role. You also have to speak fluent in English, French and Italian. Excellent communication and interpersonal skills are required.

This is a great chance to move forward with your career, so don’t hesitate and apply now with your English CV via our portal.
 

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