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Customer Service Team Leader (SSC )


  • A hirdetés 1054 napja lejárt
  • Do you have relevant people management experience?
  • Have you worked in SSC / multinational/ customer service environment for a min. of 5 years?
  • Do you speak English + another European language on negotiation level?

You can apply with the negotiation knowledge level of the following language combinations:

English + German

English+ Dutch

English + French

English+ Spanish

KEY RESPONSIBILITIES

  • Managing a customer service team
  • Ensuring timely resolution of Service Requests
  • Managing workflows of Back Office / Front Office activities
  • Proactively develop the skills, competencies and knowledge of Customer Service team members
  • Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  • Provide first level escalation for any issues raised by the team
  • Run and analyze the identified Service reports e.g. customer service management reports, monthly management reports and team performance
  • Develop, achieve and monitor Key Performance Indicators aligned to the Service Level Agreements
  • Develop and maintain sound working relationships with key stakeholders, customers and other teams


PREVIOUS EXPERIENCE

  • Minimum 2 years previous experience in a customer services environment in a Team Leader role
  • Fluency in English+one of the above listed languages
  • University / College degree
  • Experience in transition management is an advantage
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Strong people, change and process management skills
  • Proven experience in coaching and leading a team
  • Strong relationship management skills
  • Strong-minded, but self-possessed attitude
  • High level of IT proficiency in Microsoft packages
  • Experience of working abroad or working with foreign customers / consumers is desirable

OFFER

  • Competitive salary and benefits
  • Extensive trainings
  • Dynamic, multinational team
  • Supportive and youthful work environment
  • Planned career path
Applications from abroad are also welcome.

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