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Customer Service Team Leader - German speaking

Hozzáadva: 2016.09.27.
Hirdetés azonosító: 886384

Our client is a Budapest Business Centre providing financial and administrative service to its affiliates, and now they are seeking a professional for the Customer Service Team Leader - German speaking position.

Customer Service Team Leader - German speaking

  • Manage a team of Customer Service Representatives (CSRs)
  • Ensuring timely resolution of Service Requests and activities
  • Proactively seek to minimise or eliminate by addressing root causes
  • Lead, motivate and develop team competencies and BSC capabilities
  • Hire, train, and manage team performance, create and coaches employees; sets individual and team goals
  • Proactively develop the skills, competencies and knowledge of team members
  • Manage the team's workflow, directs and coordinates daily tasks within the team and provides day-to-day management
  • Carry out regular one to ones and Organise monthly team meetings with direct reports
  • Develop, achieve and monitor KPIs aligned to the SLAs
  • Demonstrates strong customer service skills
  • Develop and maintain internal and external relationships regarding specific business issues
  • Develop and control processes and procedures to the BSC
  • College/ university degree
  • Relevant experience in customer service or call centre environment
  • 2-3 years of team leadership experience
  • Advanced German and English language knowledge
  • Strong decision-making and analytical abilities
  • Comfortable in multi-tasking environment
  • Excellent communication and time management skills
  • Ability to perform under stress or critical situations
  • Strong time management skills and able to meet tight deadlines
Amit kínálunk:
  • What the company offers:
  • Outstanding carrier opportunities
  • Modern, multinational team/working environment
  • Centrally located office
  • Prestigious and stable workplace
  • Attractive compensation package
  • What Prohuman offers:
  • profound knowledge about the relevant market sector
  • overall guidance and support during the whole selection process
  • personalised career and jobseeker counselling
  • feedback on language and professional skills
  • long-term cooperation and support
Munkavégzés helye:
  • Budapest
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

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