Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt

Customer Service Team Leader - German speaking

Hozzáadva: 2016.12.25.
Hirdetés azonosító: 886384

Our client is a Budapest Business Centre providing financial and administrative service to its affiliates, and now they are seeking a professional for the Customer Service Team Leader - German speaking position.

Customer Service Team Leader - German speaking

  • Manage a team of Customer Service Representatives (CSRs)
  • Ensuring timely resolution of Service Requests and activities
  • Proactively seek to minimise or eliminate by addressing root causes
  • Lead, motivate and develop team competencies and BSC capabilities
  • Hire, train, and manage team performance, create and coaches employees; sets individual and team goals
  • Proactively develop the skills, competencies and knowledge of team members
  • Manage the team's workflow, directs and coordinates daily tasks within the team and provides day-to-day management
  • Carry out regular one to ones and Organise monthly team meetings with direct reports
  • Develop, achieve and monitor KPIs aligned to the SLAs
  • Demonstrates strong customer service skills
  • Develop and maintain internal and external relationships regarding specific business issues
  • Develop and control processes and procedures to the BSC
  • College/ university degree
  • Relevant experience in customer service or call centre environment
  • 2-3 years of team leadership experience
  • Advanced German and English language knowledge
  • Strong decision-making and analytical abilities
  • Comfortable in multi-tasking environment
  • Excellent communication and time management skills
  • Ability to perform under stress or critical situations
  • Strong time management skills and able to meet tight deadlines
Amit kínálunk:
  • What the company offers:
  • Outstanding carrier opportunities
  • Modern, multinational team/working environment
  • Centrally located office
  • Prestigious and stable workplace
  • Attractive compensation package
  • What Prohuman offers:
  • profound knowledge about the relevant market sector
  • overall guidance and support during the whole selection process
  • personalised career and jobseeker counselling
  • feedback on language and professional skills
  • long-term cooperation and support
Munkavégzés helye:
  • Budapest
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

Egyéb hasonló állások Önnek
Telefonos operátor, követeléskezelő

Tax-System Kft

Kimenő hívások kezelésére  azonnali kezdéssel k...
Budapest, III. kerület, Magyarország, Budape...

Rendelés felvevő

Pizza Forte Kft.

Rendelés felvevő Csatlakozz Te is Magyarország...
Budapest, Pest

Ügyfélszolgálati munkatárs

BMS Informatikai Kft.

Ügyfélszolgálati munkatárssat keresünk fiatal,...
Budapest, Dankó u. 4, 1086 Magyarország, Bud...