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www.cvonline.hu
Customer Service Supervisor 
Grafton Recruitment Kft

Frissítve : 2014.03.30.
Jelentkezési határidő: 2014.04.02.
Hirdetés azonosító: 783566
lejárt
Customer Service Supervisor

(Budapest)

Pozícióleírás
Our client operating in the field od medical and health industry is seeking for a Customer Service Supervisor for the following tasks:

- Coordinating and ensuring the daily operational work of the local CS team
- Follow up on orders concerning financial, pricing, shipping, quality, regulatory issues, and on payments.
- Preparation / coordination of order and tender documents
- Provide customers/distributors with information on new products, phased out products, with other information they need: availability issues, problems with shipments, wrong documents issued
- Review return requests from all customers/distributors in the defined territory
- Coordination of warranty issues
- Coordinate act and follow up on correct and adequate actions related to service complaints in compliance with current policies, procedures and work instructions
- Distributor-management: coordinate contract-timelines and renewals, stock-level reporting
- Reporting either regularly and ad-hoc basis to the line management (KPI reporting and inventory FCST)
- Organizing and coordinating the yearly physical stock counts

Követelmények
- Higher degree (preferable BA)
- 2-5 years relevant experince in a commercial/customer service/multinational environment
- Familiarity in the field of medical, health industry is an advantage
- Very good command of English language written and spoken
- SAP knowledge is a plus
- Collaboration across organizational boundaries
- Ability to work in a matrix organization
- Supportive and hands-on approach

 

 

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