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Customer Service Supervisor

Wizz Air is the largest low-cost airline in Central and Eastern Europe, operates a fleet of 67 Airbus A320 and Airbus A321 aircraft, and offers more than 420 routes from 25 bases, connecting 121 destinations across 38 countries. At Wizz Air, a team of approximately 2,600 aviation professionals delivers superior service and very low ticket prices making Wizz Air the preferred choice of 20 million passengers in the financial year ended 31 March 2016. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ and is included in the FTSE 250 and FTSE All-Share Indices. The company was recently named 2016 Value Airline of the Year by the editors of Air Transport World, one of the leading airline trade magazines.

Customer Service Supervisor

(based in Budapest)

Overall responsibilities:

The aim of this position is to build and maintain a good relationship with the Call Centre Service Provider, ensure excellent customer service by managing the operation and performance of the outsourced call centre. The representative will be responsible for the whole process of incoming and outgoing calls and complaint handling as the first point of contact for the Service Provider.

Responsibilities include:

  • Building and maintaining relationship with the Call Centres
  • Ensuring accurate and timely processing of all calls and claims
  • Supervising the daily operation and performance of the Call Centre in order to provide a high-level customer service
  • Ensuring that the necessary reports are prepared on a daily, weekly and monthly basis
  • Managing invoicing procedures
  • Taking part in strategic projects (together with the service provider if needed) to improve efficiency and customer satisfaction
  • Being up-to date in relevant WIZZ policies and procedures as well as on-going campaigns
  • Organizing and providing training to operators
  • Holding briefings on WIZZ campaigns and new product to staff
  • Planning the centre’s workload and capacity, allocate work assignments and track work progress
  • Respond to ad hoc requests for management information
  • Support and test the reservation system and other customer service systems
  • Liaison with other departments within the organization
  • Keeping the Service Level Agreement standards
  • Forecasting and analysing


  • College or university degree
  • Excellent English
  • Ms Office skills
  • Good communication and problem-solving skills
  • Ability to work under stress
  • Detail oriented approach to work
  • Flexibility

If you would like to join the dynamic team of Wizz Air, please apply here, and attach your CV in English and the copy of your highest finalized degree.

Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
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