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www.cvonline.hu

Customer Service Supervisor


  • A hirdetés 286 napja lejárt

Multinational manufacturing company is seeking for

Customer Service Supervisor

for its facility in Debrecen area

 

Main tasks include:

  • Perform a regular Customer Service activities for multiple customers & projects
  • Monitor and distribute assignments as necessary to ensure adequate coverage of customer needs. Assess needs, determine best resource to resolve issue based on ability and capacity
  • Assign tasks and monitor progress to ensure tasks are completed in an efficient manner
  • Resolve complex client issues when necessary or escalated
  • Assist in identifying operational needs, works with cross functional teams to determine solution, formulate new procedure, train associates, and monitor new plan for efficacy
  • Perform quality checks on areas of responsibility, review performance reports, identify areas requiring improvement and implement process corrections
  • Perform management functions such as interviewing, hiring, reviewing, mentoring, performance management, attendance tracking and implementation of corrective action for assigned associates
  • Coach and provide developmental opportunities for a team of customer care associates
  • Participate in special projects
  • May perform other duties as assigned

Expectations:

  • Bachelors Degree
  • Fluent, practical (written and verbal) knowledge of English and Hungarian
  • 3-5 years of experience in Customer Care area needed (leadership background will be a strong asset)
  • Packaging and Print related experience will be an asset
  • Project management skills
  • Knowledge of Customer Service techniques and standards required
  • Proficiency with Microsoft Office Suite (e.g., Excel, Word, Access, etc.) required
  • Strong communication, time management and analytical skills
  • Ability to deal with complex technical and Customer Service issues
  • Self-motivated with strong positive attitude; desire and ability to work effectively in a team environment
  • Ability to adapt and respond in a rapidly changing environment
  • Strong organizational and interpersonal skills
  • Self-starter and the ability to lead projects to completion
  • Multi-tasking skills
  • Must be willing to work flexible hours and travel on business as needed 

We offer:

  • Career at a multinational company
  • Competitive salary
  • Professional working environment

 

If you are interested, please send us your application in Hungarian and English including cover letter and CV to: Link megjelenítése. In your cover letter please indicate your salary expectation and possible start date.

Helyek Debrecen
Kategória Értékesítés / Kereskedelem
Szervezés / Menedzsment / Cégvezetés
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Főiskolai végzettség
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