Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Customer Service Supervisor


  • A hirdetés 532 napja lejárt

Multinational manufacturing company is seeking for

Customer Service Supervisor

for its facility in Debrecen area

 

Main tasks include:

  • Perform a regular Customer Service activities for multiple customers & projects
  • Monitor and distribute assignments as necessary to ensure adequate coverage of customer needs. Assess needs, determine best resource to resolve issue based on ability and capacity
  • Assign tasks and monitor progress to ensure tasks are completed in an efficient manner
  • Resolve complex client issues when necessary or escalated
  • Assist in identifying operational needs, works with cross functional teams to determine solution, formulate new procedure, train associates, and monitor new plan for efficacy
  • Perform quality checks on areas of responsibility, review performance reports, identify areas requiring improvement and implement process corrections
  • Perform management functions such as interviewing, hiring, reviewing, mentoring, performance management, attendance tracking and implementation of corrective action for assigned associates
  • Coach and provide developmental opportunities for a team of customer care associates
  • Participate in special projects
  • May perform other duties as assigned

Expectations:

  • Bachelors Degree
  • Fluent, practical (written and verbal) knowledge of English and Hungarian
  • 3-5 years of experience in Customer Care area needed (leadership background will be a strong asset)
  • Packaging and Print related experience will be an asset
  • Project management skills
  • Knowledge of Customer Service techniques and standards required
  • Proficiency with Microsoft Office Suite (e.g., Excel, Word, Access, etc.) required
  • Strong communication, time management and analytical skills
  • Ability to deal with complex technical and Customer Service issues
  • Self-motivated with strong positive attitude; desire and ability to work effectively in a team environment
  • Ability to adapt and respond in a rapidly changing environment
  • Strong organizational and interpersonal skills
  • Self-starter and the ability to lead projects to completion
  • Multi-tasking skills
  • Must be willing to work flexible hours and travel on business as needed 

We offer:

  • Career at a multinational company
  • Competitive salary
  • Professional working environment

 

If you are interested, please send us your application in Hungarian and English including cover letter and CV to: E-mail cím megjelenítése. In your cover letter please indicate your salary expectation and possible start date.

Helyek Debrecen
Kategória Értékesítés / Kereskedelem
Szervezés / Menedzsment / Cégvezetés
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol, Magyar
Egyéb hasonló állások Önnek
Villanyszerelő

Trenkwalder Kft

Festékek előállításával és forgalmazásával fogl...
Budapest


Operátor

Trenkwalder Kft

Mezőlaki Partnercégünk részére munkatársakat ke...
Veszprém, Veszprém


Betanított összeszerelő / operátor

Trenkwalder Kft

A Trenkwalder Személyzeti Szolgáltató Kft. munk...
Veszprém, Veszprém