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Customer Service Specialist with Polish language

PROHUMAN
 
Hozzáadva: 2017.03.31.
Hirdetés azonosító: 443028

Our client is a multinational company who opened a business process outsourcing centre in Budapest 2004. They are providing a wide range of services, including Finance & Accounting, Collections, Customer Service and System support. They are looking for a professional in the position.

Customer Service Specialist with Polish language

Feladatok:
  • Provide support and customer service and handle incoming queries of customers
  • Solving customers' elementary general problems
  • Providing information about the service
  • Achieve the defined Service Level targets
  • Resolve all customers complaints and prevent reoccurrence
  • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
  • Demonstrate a high level of service when helping a customer, adjust approach to accommodate all levels of customer experience
  • Communicate positively with team members, customers, and other partners.
  • Responsible for data entry and administration
Elvárások:
  • College/ university degree is preferred
  • Fluent in Polish and high level of English
  • Strong MS Office knowledge
  • Ability and desire to provide outstanding customer service, customer-focused approach
  • Multitasking skills and team spirit
  • Excellent communication skill
  • Effective troubleshooting/problem solving skills
Előny:
  • Experience with GDS applications (Amadeus, Galileo, Apollo)
  • Practice in the field of tourism, at travel agencies or airlines
Amit kínálunk:
  • Opportunity to gain professional experience
  • Multinational team/working environment
  • Attractive compensation package
Munkavégzés helye:
  • Budapest
Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

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