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Customer Service Specialist with Bulgarian and English

Job Summary:

Customer Service Specialist is the first point of contact of Customers on daily bases, and is responsible for delivering excellent customer service ensuring the smooth flow of Order to Cash processes, meeting business targets, controlling the end-to-end follow up of dedicated Customer's

Key Responsibilities:

  • Manage a portfolio of customers within the country. Strengthen relationship with key accounts, regularly phoning the customers
  • Proactively provide the information/support to customers regarding their order/delivery status
  • Administrative interface with customer and commercial team
  • Ensure customer and sales team satisfaction, measured via KPI's
  • Track customer orders and facilitate resolutions of all problems/exceptions to ensure on time delivery
  • Define the priorities on deliveries to be passed to operations team on needed frequency
  • Understand customer needs, specific market dynamics and commercial strategy in order to proactively develop actions at country level, to support a complex business and bring competitive edge to market
  • Follow up of returns / transfer processes
  • Main contact for customers as well as the owner of internal communications with customer operations team, logistics department, customer service development function, customer master data maintenance team and others



  • Bachelor degree
  • 2-4 years experience in services linked with commercial / administration / logistics / customer service or operations
  • Fluent Bulgarian and English
  • Customer focus, good communication,
  • Results oriented personality
  • Proficient working knowledge Microsoft Office, deep knowledge of Excel



Apply directly to Borbála Pap, Senior Research Consultant, for a short pressure free and confidential discussion on this role or other opportunities.
Tel: +36 1 8833 551
E-mail: E-mail cím megjelenítése
Web page:

Munkavégzés helye Budapest főváros
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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