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Customer Service Specialist - Sheffield

Named after the most beautiful woman in the world, Helen of Troy is a global leader in the manufacturing and marketing of electrical health, beauty and houseware appliances. We also own a number of innovative brands, including market leading home and kitchenware specialist OXO. Today, OXO offers over 850 products covering many areas of the home. Each was developed based on the concept of Universal Design (also known as Inclusive Design), a philosophy of making products that are usable by as many people as possible.

For our UK company, based in Sheffield we are looking to recruit a Customer Service Specialist. Based within the Customer Services function you will provide a high level customer service to the assigned market: including order processing, query handling, sales support and communication with internal and external customers.

The main responsibilities will be:

• Supporting the order management function (order processing, bookings, despatches)
• Liaising with our warehouse for shipping orders and receiving returns, raising necessary customer credits
• Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.), specific customer requests & providing excellent customer service
• Running daily reports for order tracking
• Updating price information in Oracle
• Uploading customer information into their web portals & providing stock & order information
• Exporting data into various formats for National Account Managers
• Reviewing monthly stock reconciliations, investigating differences & processing adjustments
• Filing & General Office Tasks
Your profile

You will have a minimum of 2 years experience within a customer service background and be an excellent communicator (both written and oral). Have the initiative to work independently as well as in part of a team. You should be flexible, able to multitask & prioritize and have very good organization and prioritizing skills.
Technical requirements:

• Fluency in English
• Good working knowledge of order management function in Oracle
• Excellent MS Office knowledge (Word and Excel)
If you are interested in applying to this role, please submit your application by clicking apply now.
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Munkavégzés helye Sheffield
Kategória Külföldi munka
Régió Külföld
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