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Customer Service Representatives - Sussex, Brighton, BN1 1

  • A hirdetés 1292 napja lejárt
We are looking for Customer Service Representatives to work from our Shoreham-By-Sea Office.

Job Requirements-

• Deliver "astonishing" customer service for our clients and customers, whilst ensuring regulatory principles & processes, including TCF policies and Data Protection are followed and delivered consistently.
• Contribute to a 'customer driven' culture of continual improvement, take ownership and become empowered to contribute to meeting business goals.
• Provide feedback to Team Leader about effectiveness of processes and potential risks to ensure the department operates in the most efficient manner possible.
• Obtain and accurately input relevant customer data into Liberty, including new policy information, campaigns, amendments/additions, and ensure clear notes are added where needed.
• Achieve departmental and individual objectives relating to productivity, sales performance, product knowledge and attendance.
• Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FSA guidelines.
• Works closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly.
• Participates in self development, through coaching, mentoring, content specific training, as well as self feedback to Team Leaders on progress.
• Undertake work of a related nature, or perform duties other than or in addition to those outlined above upon request.
• Carry out your accountabilities and objectives within the framework of Unat Direct Insurance TCF policy.

Job Requirements:

• Experience of contact centre and/or customer service environments, preferably travel and/or insurance.
• Experience of successfully working to targets, ideally within a non-advisory sales environment.
• To work with integrity independently or as part of a team to achieve personal and business objectives.
• Good numeracy, literacy and attention to detail.
• Able to self-reflect/analyse, actively seek feedback to identify strengths and personal development areas.

The successful candidate will be required to work shifts between Mon - Fri 8am - 8pam and Sat-Sun 9am - 5pm on rotation, to include Public Holidays.Link megjelenítése" width="0" height="0" />
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