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Customer Service Representative with CISCO knowledge

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.02.27.
Jelentkezési határidő: 2014.08.05.
Hirdetés azonosító: 823006

Customer Service Representative with CISCO knowledge

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Customer Service Representative to their shared services centre.

Feladatok:

- Translation of customer orders into a selection of items
- Be interface with suppliers and Technical designers/ Sales Engineer to achieve the most cost and time efficient solution
- Use of standard and non Standard pricing and capacity management tools in access design.
- Allocate or reserve Network resource for orders
- Use of standard ordering tools to submit orders into authorized suppliers, both for standard and non-standard equipment
- Liaison with in-country teams, and regional project management teams on an order-by-order basis
- Attendance at customer sites to do installations or fixes in escalation situations

Elvárások:

- IT service desk experience preferably in the telecommunication sector
- Basic knowledge of Cisco products
- Responsible for translating the technical requirements into a design order
- Able to provide technical support to Order manager and Account Team
- Willingness to work with bespoke request and pilot orders for new product launches when needed
- Strong IT affinity
- Excellent communication skills

Amit kínálunk:

Jelentkezés:
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