Customer Service Representative - Lanarkshire, Glasgow, G32 0
Customer Services Advisors
Glasgow - Contact Services
£15,472 pro rata
Full-time Shifts, Permanent
Are you a good communicator, enthusiastic and passionate about delivering excellent customer service?
If yes, read on…
The Student Loans Company is a UK public sector organisation set up to administer government funded loans and grants to students throughout the United Kingdom. We deliver an integrated student finance service and need talented people to work within our Customer Services Team.
You will provide first class customer service to our three and half millions customers.
We are looking for:
• GCSE English & Maths Grade C or above (or equivalent qualification)
• Excellent Communication Skills
• Confident telephone manner
• The ability to work in a fast-paced envir onment and multitask to achieve excellent results
• Excellent keyboard skills and good PC literacy
• Experience of working in a busy customer-service orientated office environment dealing with customers over the telephone
Alongside a competitive salary (and shift premium where applicable), comes a generous holiday allowance - 36 days (incl. Bank & Public Holidays), a final salary pension scheme, free life assurance and interest-free loans for travel tickets. And on top of that, there is a graduated pay scale with performance bonus potential, the training's great, the long-term opportunities even better and - best of all - there's no selling involved whatsoever!
We are currently looking to recruit Customer Advisors for our Customer Support Centre and our next Inductions are running on the 3 rd March & 28 th April. Full time working hours are 37.5 hours per week working over a range of shift patterns between the hours of 8am-8pm. We are open 7 days per week; therefore weekend working may be required between 9am-4pm.
Successful applicants will be invited to take part in an assessment day at our offices in Bothwell Street. The assessment day will last from 9.15 until 13.00 and we are running these on the following dates - Tuesday 28 th January, Wednesday 29 th January, Friday 31 st January, Monday 17 th March, Tuesday 18 th March & Friday 21 st March.Link megjelenítése" width="0" height="0" />