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Customer Service Representative - Fleet Incident Management - Yorkshire, Huddersfield, HD1 1


  • A hirdetés 895 napja lejárt

Part Time and Full Time Vacancies

Various shifts covering 08.00 to 20.00 Monday to Friday.

There is also a requirement to work 1 in 6 weekends

If you currently work in, or have experience of motor claims, insurance or vehicle incident management and you are seeking a fresh challenge as part of a vibrant, expanding business, then the role of Customer Service Representative within FMG's Fleet Incident Management (FIM) Team, could be for you.

FMG is one of the largest fleet and incident management specialists in the UK, working with a wide range of major corporate clients and insurance and leasing partners. We deliver industry leading service 24-hours-a-day, 365-days-a-year from our operations centre in Huddersfield.

The Fleet Incident Management (FIM) Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and our repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned, having challenging conversations with our repair network, at times tailoring processes to best fit the client and finding inventive solutions in order to ensure prompt settlement of our client's claims.

Due to continued growth, we're seeking to expand our FIM Team and recruit a number of talented and ambitious individuals to help us manage our customer's incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service.

You'll ensure each incident is managed to a speedy and professional resolution by:

· Providing a warm and empathetic response to callers, whilst capturing claim details accurately.

· Liaising appropriately with customers, garages and car-hire companies.

· Identifying and escalating problems and queries outside of your area of responsibility to the Team Leader in a timely manner.

· Providing support and guidance to colleagues - sharing ideas and best practice.

Previous experience of working in a similar environment is not essential. However, as this role involves a significant amount of telephone and PC work, candidates are expected to be a confident user of both.

If you would like to progress your career with a successful, growing business, please send your CV and details to our HR Advisor, Matthew Lees, at or contact him on .

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