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Customer Service Representative - Czech

Our client is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), they combine a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centres worldwide and approximately 178,600 employees as of March 31, 2014, they are a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.


Customer Service Representative - Czech



Summary of Job Purpose:

Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.


  • Taking ownership and responsibility for problems of client’s technical issues
  • Accepting and immediately starting to process, solve or forward SW/HW and telephony problems. Having a duty to supply information to the users
  • Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
  • Analysing requests and problems and developing solution suggestions
  • Maintaining a high level of Quality Customer Service
  • Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
  • Intimating the Shift lead/ L2 whenever there is an upward trend in calls
  • Providing detailed documentation in call logging system
  • Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process


  • A good command of English and Czech
  • Experience in working with customers or in an international environment is a huge advantage
  • Reliable, open, communicative personality who works well within a team and has accurate work habits
  • Customer orientated, a good listener and asks competent and well directed questions
  • Ready to learn new applications and solutions and has quick learning ability
  • Good Analytical & Coordination skills are essential
  • Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
  • Fresh graduates are also welcome!

What we offer:

  • Open, international and multicultural environment
  • Opportunity to be part of a rapidly expanding organization
  • IT Academy courses, professional development and career path
  • Competitive salary and cafeteria benefits

Place of work: Budapest / Hungary

Please, send your CV to E-mail cím megjelenítése e-mail address, by indicating the following reference number in the Subject field: HR6898291X

Additional Information:
VISION Recruitment Hungary
Phone: +36 1 919 12 70

Munkavégzés helye BUdapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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