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Customer Service Processors, Mortgage Intermediaries - Bristol

Location: Keypoint, North Bristol

At TSB, we have a very simple ethos that we're hugely proud of. We believe in simple straightforward banking that supports local businesses and ordinary people. We believe in investing our customers' money back into loans and mortgages for other TSB customers, and we believe in helping local communities thrive together. That's why 4.5 million customers choose to trust us with their finances and why so many choose our mortgage products. This is where you come in.

We're looking to recruit Customer Service Administrators to work within our Mortgage Intermediaries Unit. Tasked with delivering exceptional customer service to meet productivity targets, you will be a high performing customer focused individual. This is a role with great benefits - and great career potential for you.

Understanding the importance of the Mortgage Intermediary relationship through incoming post and outbound calls, you'll be vital in pushing our vision forward to become the most recommended Bank in Britain. The role involves the processing of Mortgage applications therefore accuracy and attention to detail will be essential to ensure that the end to end process is as smooth as possible and that all applications are processed in a timely manner.

You'll be required to speak to brokers in order to support them during the application process.

In order to ensure our customers mortgage is processed in a timely manner you will be expected to liaise with internal stakeholders to minimise any delays and ensure progression of cases to meet service level agreements. You will be responsible for delivering exceptional levels of service whilst adhering to regulatory and compliance requirements.

To really succeed in this fantastic role it goes without saying you'll be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service. The mortgage market is constantly changing and evolving so you will be expected to develop a broad knowledge of how the intermediary market operates. . And of course we want you to love your job, so you'll benefit from solid career development, a range of impressive flexible benefits and a stimulating and fun workplace.

Please be advised that for your initial training period you will be required to travel to Barnwood, Gloucester. In this instance TSB will provide either transport from Bristol or travel costs will be reimbursed. Due notice will be given, with a timetable advising location, times and training content.

If you think you could be an essential part of helping our customers, we can't wait to hear from you.

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Munkavégzés helye Bristol
Kategória Külföldi munka
Régió Külföld
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