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Customer Service position in Budapest!


  • A hirdetés 943 napja lejárt
Our Client is operating an extended, multilingual support center in Budapest. This team provides high standard services for companies regarding solving their IT-related problems. Employees of those client companies call/ e-mail helpdesk agents to ask for help in their IT-related problems. They are looking for enthusiastic candidates who would like to join to this team.

Requirements:
  • Speaking English intermediately + German/ Italian/ French/ Dutch/ Swedish/ Norwegian/ Danish/ Spanish/ Portuguese/ Czech/ Slovakian fluently
  • BsC/BA or MsC/MA Degree in Economics is an advantage
  • Work experience in the field of Customer Service is an advantage
  • Office wok experience is an advantage
  • User level IT knowledge, Microsoft Office knowledge
  • Client-orientation, patience
  • Motivation to learn new things
 

Responsibilities:
  • Manage customer claims and complaints
  • Receive customers' calls and e-mails in German/ Italian/ French/ Dutch/ Swedish/ Norwegian/ Danish/ Turkish/ Czech/ Slovakian
  • Take part in trainings
  • Manage regular and ad-hoc reports and other administrative tasks
  • Provide first level resolutions
  • Incident resolution and recovery
Frequently Asked Questions:
  • Do I have to speak English to fill this position?- YES you do.
  • OK I can speak English. Is it enough that I speak the another language only intermediately?- NO it isn't. You have to be fluent in the other language. Intermediate English is enough.
  • Can I manage that job part time?- It depends. If our Client can get enough information about your schedule at school and if you can manage a cca. 6-weeks-long training full time, then after it you can do your job part-time. If you can create a work schedule which provides your attendance minimum 4 hours/ every working day in the office, it could work.
  • Do I have to be an IT expert to fill this position?- NO, you don't.
  • Am I going to have a training to learn my responsibilities?- YES you are. After signing work contract, you have to take part in a training held for new hires.
  • I am not a sales person. Do I have to sell anything via phone?- No, you absolutely don't.
  • OK, I am interested. What kind of career opportunities should I expect in the future? - There must be senior colleagues who help in training new hires. Moreover, if you are interested in people management, some years later may become a team leader OR, If you become interested in IT things, you can apply for an IT expert (Subject Matter Expert or 2nd level IT helpdesk agent) position.
Our Client's Offer:
  • Competitive compensation package
  • Enthusiastic, multilingual team
  • Career opportunity
  • Possibilities to develop foreign language knowledge
  • Opportunities to take part in trainings
  • High-tech office environment
 

SPEAKING HUNGARIAN IS NOT A MUST FOR THE POSITION.

Location: Budapest

Applications of people with disabilities are also welcome.

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