Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?
We are looking for You if you speak Fluent German or French and English and meet the below requirements.
The Customer Service Desk Agent ensures customer's orders are correctly loaded onto the system, that any queries are resolved.
First point of contact for many customers on price, source products, chase supplies, enter orders, claims, arrange credits and resolve stock discrepancies and returns.
• Answering customer inquiries and requests
• Assist/support customer on Internet and WEB applications
• Sales order processing
• Monitor delivery status
• Manage returns, credit notes, complaints and warranty issues
• Provide support to Local Sales team and internal/external customers
• Understand local market specifics and follow environmental changes
• Support Sales and logistics activities according to agreed process
• Work towards reaching team and individual KPI's
• Managing incoming orders
• Ensure customer request date is fulfilled
• Manage and maintain customer Order Book for the supported region
• Excellent communication and relationship building skills
• Good command of English language
• Excellent spoken and written French or German
• Customer Service desk experience would be a great advantage
• Good communication skills
• Excellent attention to detail
• Manage internal relationships remotely
Apply directly to Dora Dvoracsko, Senior Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities.
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