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www.cvonline.hu

Customer Service Manager


  • A hirdetés 285 napja lejárt
Location:

Budapest

Responsibilities:
  • Actively take part in the establishment and embedment of the Customer Service teams by developing the organization and operational workflow
  • Manage the Customer Service Representatives with the help of the Team Leaders
  • Hire, train, and manage team performance, create and implement objectives and development plans for the direct reports
  • Develop and maintain internal and external relationships regarding specific business issues
  • Participate in business and process development activity with scoping potential engagements
  • Ensure highest standards directly affecting customer relationships
  • Analyse performance reports on a periodic basis, interpret data to identify trends and implement operational improvement initiatives
  • Ensure Business Continuity Management is embedded in operations by identifying the main risks and mitigations
Requirements:
  • University or College degree
  • 5-8 years of work experience gained in a supervisory role in Customer Service/Service Desk or similar service operation roles
  • Fluency in English
  • Proven records of managing large teams, people and performance management (50+ FTE)
  • Ability to communicate effectively with the client to identify needs and evaluate alternative business solutions
  • Good negotiating and influencing skills
What we offer:
  • Competitive salary and benefits
  • Modern office environment
  • Work in a continuously growing multinational company
Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Több mint 5 év
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