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www.cvonline.hu

Customer Service (Fluent German) (PE-6858)


  • A hirdetés 4 napja lejárt

A munkáltatóról / About the company

Our multinational client is a leader in its sector and we are currently looking for a Customer Service to their Budapest-based office.

Pozíció részletezése / Position overview

Responsibilities

• Receive and handle incoming customer calls, emails, chat enquiries in line with required service levels and protocols 
• Assist customers via telephone and written correspondence, offering the highest standard of customer support and achieving pre-determined service level 
• Assisting customers with Web navigation 
• Following business procedures to resolve enquiries whilst protecting Systemax profitability 
• Following agreed audit procedures for financially implicated actions 
• Navigation of in house systems to relay information on order statuses and due dates for out of stock items 
• Liaising with carriers on parcel deliveries and raising claims for lost consignments 
• Liaising with vendors 
• Interacting with other internal departments such as purchasing and accounts payable teams 
• Working in a team to achieve predetermined SLA’s and customer satisfaction 
• Following and finding the escalation guidelines/routes in case of receiving complex queries/issues 
• Participate in activities that improve service levels and customer satisfaction 


Skills and knowledge

• 1+ year of working experience on the field of Customer Service Delivery in the Shared Service Sector 
• High school / bachelor degree
• Business fluency in English (B2) and German (B2 – C1) 
• IT Product knowledge an advantage 
• Excellent interpersonal and communication skills 
• Result orientation and strong problem solving skills 
• Strong understanding of consumer/business rights 
• Excellent keyboard skills and computer understanding 
• Customer focused and empathetic 
• Keen to work to deadlines and under motivated pressure 
• Willing to learn new things, share ideas and support change 
• Confident telephone manner 
• Precise and reliable working style 
• Willingness to work on bank holidays 
• Able to handle ongoing changes and add value to an continuously improving environment 

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