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Customer Service Associate -Fluent German

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.29.
Hirdetés azonosító: 970009
Customer Service Associate -Fluent German

Country:    Hungary (+36) • Budapest

Description of position:    The Customer Service Representative is the first point of contact for employees' HR or Expense reimbursement queries and supports specific country/ies depending on language skills.

Duties:    Duties:

• Take ownership of the resolution of employees' issues, giving guidance and solving problems at the first point of contact.

• Log and track enquiries through to resolution using workplace processes and guidelines

• Communicate effectively to our customers on HR policy and processes, providing education where necessary.

• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy

• Ensure productivity and high level occupancy

• Participate in information sharing with other team members. Identify trends and pass recommendations

Requirements, skills:    Required

• Bachelor's Degree

• English: Fluent

• German: Fluent

• Accuracy and attention to details

• Strong technical skills: computer literacy, primarily in Microsoft Office and Internet browsers. Preferably Cloud-based solutions and social networks experience.

• Highly customer service oriented


• Ability to assimilate large amounts of information in a relatively short period of time

• Ability to work well under pressure

• Contact Center experience

Known languages:    Fluent English and Fluent German knowledge

Short company info:    Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

•A multicultural, dynamic and positive team environment

•Continuous development opportunities

•Varied tasks, job roles and possibility to participate in local or international projects

•An attractive working environment

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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