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Customer Service Assistant (German AND English Speaker)

  • A hirdetés 1313 napja lejárt
  • Are you open to work in a multinational company?
  • Do you have hotel receptionist OR other customer-related office experience?
  • Job opportunity for candidates with excellent language skills!

Roles and responsibilities:

  • Provide world class customer service and offer solutions to our Business Partners by ensuring timely follow-up, closure and feedback to them where required
  • Communicate effectively with our Customers via our primary communication channels
    • Inbound / Outbound calls
    • Email
  • Achieve the defined Service Level targets
  • Support fellow colleagues with market research activities
  • Support Business Partners with administrative tasks
  • Make regular and ad-hoc reports
  • Share a positive attitude with fellow colleagues, up and down the organizational chart
  • Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
  • Provide training and mentoring to other members of the organization as requested

Required skills:

  • Excellent understanding of the customer delight principles
  • Fluent in English + German
  • Excellent decision making / problem solving skills
  • Ability to multi-task
  • Minimum 0,5-1 year experience in Customer Care OR in the field of Tourism (e.g. hotel receptionist, hotel sales assistance)

Our offer

  • Dynamically growing multinational team
  • Competitive salary
  • Office location: Budapest city center

Note: As the highlighted criterias are essential, we may take those applications into consideration, which meet our customer's requirements.

Applications of people with disabilities are also welcome.

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