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www.cvonline.hu

Customer Service Assistant (French)


  • A hirdetés 1244 napja lejárt
  • Are you open to work in shifts?
  • Do you have hotel receptionist or other customer related experience?
  • Candidates with excellent French wanted!

Roles and responsibilities:

  • Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required
  • Communicate effectively with our customers and suppliers via our primary communication channels
    • Inbound / Outbound calls
    • Email
  • Achieve the defined Service Level targets
  • Share a positive attitude with fellow colleagues, up and down the organizational chart
  • Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
  • Provide training and mentoring to other members of the organization as requested
  • Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines
Required skills:

  • Excellent understanding of the customer delight principles
  • Fluent in English + French both oral and written
  • Flexible to accommodate shift work (morning & afternoon shifts); this includes working on weekends
  • Excellent decision making / problem solving skills
  • Ability to multi-task
  • Minimum 0,5-1 year experience in customer relationship or tourism (e.g. hotel receptionist, call centre)

Our offer

  • Newly established multinational team
  • Competitive salary and benefits
  • Office location: Budapest city centre
Applications of people with disabilities are also welcome.

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