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Customer Service Agent (French Speaker) - Hertfordshire, Hatfield, AL10 9BW

  • A hirdetés 929 napja lejárt

Pitney Bowes an industry leader in customer communication technologies are now looking to recruit a number of bilingual Customer Advocates to join their Customer Operations team in Hatfield, Hertfordshire. The Customer Advocates will be responsible for handling outstanding customer service cases for our French customers which will involve investigation, analysis and resolution to ensure our customers are happy with the outcome.

We are looking for:

  • Previous customer service experience from within a complex service environment

  • People who thrive on making the customer, central to everything they do - ensuring a best in class customer service

  • Demonstrable investigation, analytical and customer resolution experience

  • Business French and English verbal and written communication skills

The opportunity…

Our Customer Operations team based in Hatfield, pride themselves on their ability to deliver best in class customer services putting the customer first in everything they do. We are now looking to build a bilingual French/English Customer Service team to handle outstanding customer service issues with our French clients. This will give you the opportunity to work as part of a successful team who have improved out net satisfaction customer service score and be part of a team that will continue to deliver service excellence to our customers. The opportunity will enable you to work within a global team that spans across the UK, France, Germany & Europe as well as the US. A comprehensive 5 week training course will be delivered as part of the induction process that will guide you through all of the customer relation management systems, billing systems and service management tools.

What can we offer you…

We offer a competitive basic salary, 25 days holiday, pension and life insurance as well as the
opportunity to develop your career within a $3.7 billion company with 16,100 employees who operate in more than 100 countries. We are widely recognized for our heritage of innovation and for our record as a global corporate citizen that spans our business, community and environmental practices. Every connection is a new opportunity.

Apply online now, with a CV and details of your current remuneration, or contact the recruitment team on (option 1) for more information. ResourceBank are the appointed recruitment service provider for all Fixed Term Contract and Permanent Pitney Bowes vacancies. We work onsite at the European Head Office in Hatfield, Hertfordshire and your application will be managed by our team onsite.

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