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Customer Service Advisors (Fraud Agents) - Gloucestershire, Gloucester, GL1 1


  • A hirdetés 1087 napja lejárt
Full time

Barnwood, Gloucester


Simple, balanced banking designed for the local community. That's what TSB stands for. We may be a brand new bank, but we have a 200-year heritage behind us - and over 4.5 million customers to look after.

You'll be a valued member of the team that helps to protect our customers - and our business - from financial loss relating to fraud. Whether a customer calls us with a concern, or we need to call them because our systems have identified an issue, you'll be a friendly and reassuring voice at the end of the line. Taking care to build rapport with every individual, you'll listen and question carefully, building up a detailed picture of each unique situation. Then you'll make sure the right action gets taken.

Weekend and Bank Holiday working will be required on occasion. Your shift patterns (between 8am and 9pm, Monday to Sunday) will be set two months in advance. We'll expect you to be flexible in your working patterns, responding to changing customer demands.

You'll bring great communication skills and a commitment to customers. We'll provide all the training you need. And because you're a real team player, you'll soon be sharing your own ideas on how we can provide an even better service.

It's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too, including a quarterly performance bonus and 22 days' holiday. We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.


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