Customer Service Advisors - Edinburgh
Customer Associates - Pension Operations
£17,910 - £18,904
For 200 years, people across the UK have been able to depend on Scottish Widows to help them save for their future. Our customers look forward to retirement and we want to make it as easy as possible for them to manage their pensions. After a lifetime of saving it's what they deserve. So we need to turn things round for them, quickly, accurately and efficiently.
New pensions legislation means that over 55's can now access their pensions. This means that every day, we're handling a diverse and demanding range of calculations and planning, all within a new set of regulations and tax laws. This is where your organisational skills can make a difference at Scottish Widows.
These are new roles in a team focused on the new pensions legislation and retirement planning, so you'll be helping us to shape the service. Our broad product portfolio means you could be working across different platforms, so you'll be increasing your knowledge and experience. You'll make sure all pension retirement transactions run smoothly and every customer has an excellent experience. In short, you'll have a role that matters.
It's important to be able to manage processes, but the real focus is the customer. We'd rather you have past experience of complex technical processing than pensions knowledge as we provide full training. Good communication skills are vital as you'll collaborate regularly with colleagues and, where appropriate, update customers on the phone.
By helping our customers get the best out of their savings by planning for their future, we can help you get the best out of your career with excellent benefits, full training and future job opportunities.
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