The Customer Service Advisor acts as an advocate for customers within the Global Support Services team and across all other departments.
- Customer Focus – Ensures a high level of customer satisfaction within assigned Sector(s) by driving quality through engagement, follow-up, escalation and resolution
- Execute Licensing Needs - Educates and assists with the technologies re-issuance licensing
- Cross Team Coordination - Coordinates technical and non-technical resources for the customer’s benefit
- Develop technical issue action plans with Global Support Services Engineering for delivery to customers.
- Act as the customer’s primary point of contact for escalation in acute scenarios.
- Maintain management awareness of high-impact customer issue status and communicate customer needs as appropriate for additional management attention.
- Prioritize and manage multiple tasks while remaining detail oriented.
- Communicate, written and oral, in a professional, courteous fashion.
- Rapidly learn and demonstrate knowledge of new technologies.
- Professionally document all issues in the Global Support Services case management system.
- Ensure that all customer requests are channeled to the appropriate resource in a timely fashion.
- Work with Global Support Services leadership to deliver special projects as required.
- Understand how the product is utilized in specific industry sectors and business processes.
- A minimum of 2 years experience in an administrative or customer service role, preferably for a support organization
- Fluency in English is a must
- Exposure to technology, particularly as it relates to identifying customers’ business processes is preferred
- Excellent written and verbal communication skills
- Motivated to help others
- B.S. / B.A college degree preferred or equivalent work experience
Apply directly to Dora Dvoracsko, Service Delivery Consultant, for a short pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 560
E-mail: E-mail cím megjelenítése
Web page: Link megjelenítése
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