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www.cvonline.hu

Customer Relationship Manager


  • A hirdetés 1338 napja lejárt

 

Job Summary:

Act as liaison between the Shared Services Center and customers to strengthen customer relationships, improve customer satisfaction, increase communication, coordinate cross functional activities, troubleshoot problems.

 

Key Responsibilities:

  • Manage the tactical level of Customer Relationship model
  • Manage yearly service level agreement process
  • Work together with Operations & Stream managers
  • Build internal customer service awareness
  • Provide customer service coaching and training to employees
  • Manage the expansion of services to existing customers as well as taking a lead in identifying opportunities for new services.
  • Provide pre-implementation and post transition support for new service offerings and/or service improvements
  • Manage development and documentation of service description documents and service level agreement.
  • Play active role in helping to shape strategy to address customer needs & organizational objectives.
  • Communicate customer reaction to new service offerings and/or service improvements.
  • Control service level agreement business reviews
  • Conduct customer satisfaction survey annually
  • Overview problem management, cause roots

Requirements:

  • Previous experience working in customer service supervisory role
  • Proficiency in English
  • Excellent communication skills
  • Ability to effectively interact with both internal and external customers
  • Strong presentation skills
  • Effective prioritization skills
  • Work independently on projects and issues that arise
  • Strong interpersonal skills
  • Excellent problem-solving skill
Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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