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Customer Relations Team Manager - Leicestershire, Leicester, LE1 1


  • A hirdetés 1106 napja lejárt
Customer Relations Team Manager
Location: Leicester
Salary: £23,000 per annum

Mark Group is one of a kind - we have more than 2,500 employees in 17 locations around the UK and yet we are still a family-owned and run business. Growing at a huge rate of knots, we are continuing to expand and are now looking to recruit a Customer Relations Team Manager to join our Customer Relations Department in Leicester.

The Customer Relations Team Manager will manage a team of Customer Relations Advisors who will be responsible for ensuring that team members achieve KPI's for calls and case closure. As the Customer Relations Team Manager you will ensure that customer complaints are handled to the highest possible standards and in line with company procedures.

Customer Relations Team Manager - essential skills/experience:

• Managing a team to ensure that customer complaints and enquires are managed in an efficient, effective and timely manner
• Acting as a role model for excellent complaint handling and customer service standards
• Strong leadership skills
• Ensuring team members are effectively trained so that all required tasks, both existing and future, can be effectively executed
• Working to company processes and procedures and the legislative guidelines that affect Mark Group operations
• Previous experience of working within a complaint handling environment and leading, motivating and developing a team
• Previous experience of inbound and outbound telephone work
• Used to working in a KPI's and target driven environment
• Effective communication, time management and organisational skills
• Able to engage with other members of staff at all levels within the organisation
• Computer literate with sound knowledge of MS Office package
• Able to work on own initiative as within a team

If you are looking for a Customer Relations Team Manager job and have a passion for working in a complaint handling environment and appreciate a challenging yet rewarding environment in a successful company apply now.
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