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Customer Relations Coordinator

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.10.04.
Jelentkezési határidő: 2017.10.10.
Hirdetés azonosító: 1181067
lejárt

 

 
 
Customer Relations Coordinator
Your new company
Our partner is a leading company in the travel industry. They are looking for an experienced colleague into their Budapest headquarter.

Your new role
The Customer Relations Coordinator position is defined to exercise oversight and manage performance of the customer relations area of contracted providers. Ensure consistent, reliable and high level of customer service in accordance with corporate and departmental service level requirements to meet and exceed customer expectation. Other responsibilities include continuous contact keeping with partners and with internal stakeholders, supervising supplier SLA and KPI performance, participate in cross-functional projects on behalf of the head of function and in strategic projects to improve departmental performance and customer satisfaction metrics, supervise the daily operation and performance of the customer relations service providers, 

What you'll need to succeed
To be considered as the best candidate for this role you must have
  • university degree
  • at least 2-3 years of experience in customer management field/ customer service
  • people coordination experience
  • strong business fluency in English
  • any experience in process optimization is an advantage.
  • excellent verbal and written communication skills
  • cooperation skills

What you'll get in return
In the Customer Relations Manager position you will have the chance to gain complex experience in key account management and in customer relations, a deep understanding of process improvement and optimization. Your future workplace is in a spacious newly established office with a lot of natural light. This role offers a competitive salary besides an excellent opportunity to grow professionally.

What you need to do now
If you're interested in this role, click 'Jelentkezem' to forward an up-to-date copy of your CV to E-mail cím megjelenítése.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
 

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