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Customer Helpdesk Specialist

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.25.
Jelentkezési határidő: 2015.07.15.
Hirdetés azonosító: 937707

Customer Helpdesk Specialist

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we are looking for 1st Line Customer Helpdesk specialists to their Budapest-based business services center.

Feladatok:

- Responsible for delivering customer service in video conference system related problems
- Document accurately any incidents encountered that are not satisfactory to the client
- Opening new cases and escalate to appropriate contacts
- Provide 1st and 2nd level troubleshooting support
- Process and document all actions in ticketing system real time

Elvárások:

- Fluent English
- Customer Service experience in helpdesk environment
- IT/Network background is preferred
- Ability to work in 7/24 shifts (including morning, afternoon and night shifts)
- Advantage: ITIL awareness, Cisco knowledge, TCP/IP

Amit kínálunk:

- Development programs and trainings
- Multinational environment, job rotation and further career opportunities
- Dynamic team
- Competitive compensation package

Jelentkezés:
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