Our multinational client is a prestigious telecommunication company with worldwide presence, for which we are looking for 1st Line Customer Helpdesk specialists to their Budapest-based business services center.
- Responsible for delivering customer service in video conference system related problems - Document accurately any incidents encountered that are not satisfactory to the client - Opening new cases and escalate to appropriate contacts - Provide 1st and 2nd level troubleshooting support - Process and document all actions in ticketing system real time
- Fluent English - Customer Service experience in helpdesk environment - IT/Network background is preferred - Ability to work in 7/24 shifts (including morning, afternoon and night shifts) - Advantage: ITIL awareness, Cisco knowledge, TCP/IP
- Development programs and trainings - Multinational environment, job rotation and further career opportunities - Dynamic team - Competitive compensation package
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