Our client is a multinational company that is looking for a new colleague as a
Customer Fulfillment Specialist
The Customer Fulfilment Specialist is responsible for spare parts fulfillment activities customer orders management and execution - in relation with transactions of spare parts for reciprocating engines.Tasks:
Manage and execute customer orders related to MSA, CSA, CM&U, New Units, Field Services and non-contractual corrective and preventive maintenance transactions of spare parts for reciprocating engines.
Manage all fulfilment related activities including monitoring the orders status to ensure timely execution, documents creation, shipment tracking, sales recognition, documents handling and archiving functions.
Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines.
Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers
Communicate with internal and external customers as required on inquiries, order status, or other general communications
Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments regarding short cycle demands and customer escalations
Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.Requirements:
College or university degree in Economics, Logistics or International Trade
At least 2 years work experience in Customer Service
Advance knowledge of export & import regulations, terms and processes
Advanced command of English
Strong Customer Service mindset
Excellent communication skills, self-motivated, and ability to handle multiple priorities
Ability to perform in a team environment
Self-starter, capable of working with minimum supervision
Proficiency in Microsoft Office applications Outlook, Excel (Vlookup, IF formulas, advance filtering, pivot tables), Word and PowerPoint
Experience & strong working knowledge of Oracle or other major ERP systemBenefits:
Amennyiben hirdetésünk felkeltette érdeklődését, kérjük, küldje el önéletrajzát, az E-mail cím megjelenítése e-mail címre, a betölteni kívánt munkakör és fizetési igény megjelölésével.
Adatkezelési szám: NAIH-106075/2016