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Customer Fulfillment Specialist

The Global Customer Fulfilment Specialist is responsible for spare parts fulfillment activities customer orders management and execution - in relation with transactions of spare parts for reciprocating engines.

  • Manage and execute customer orders related to MSA, CSA, CM&U, New Units, Field Services and non-contractual corrective and preventive maintenance transactions of spare parts for reciprocating engines.
  • Administer all fulfilment related activities including monitoring the orders status to ensure timely execution, documents creation, shipment tracking, sales recognition, documents management and archiving functions.
  • Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.
  • Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
  • Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers
  • Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments with regard to short cycle demands and customer escalations
  • Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.
  • Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
  • Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.
  • College or university degree in Economics, Logistics or Engineering
  • At least 2 years work experience in Customer Service
  • Advance knowledge of export & import regulations, terms and processes
  • Strong Customer Service mindset
  • Excellent communication skills, self-motivated, and ability to handle multiple priorities
  • Ability to perform in a team environment
  • Self-starter, capable of working with minimum supervision
  • Advanced command of English
  • Proficiency in Microsoft Office applications Outlook, Excel (Vlookup, IF formulas, advance filtering, pivot tables), Word and Powerpoint
  • Multinational enviroment and working conditions
  • Work experience in international trading
  • Technical degree and familiarity with the Energy Industry
  • Six Sigma trained and certified Green/Black Belt (only for GE EEs)
  • Integrated Management Systems knowledge (pref. ORACLE)

We are looking forward to your English CV with salary expectation to the following address: E-mail cím megjelenítése

Munkavégzés helye Magyarország
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség -
Régió Budapest
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