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Customer Experience and Quality Coordinator

  • A hirdetés 801 napja lejárt

Job Summary:


Our multinational client is looking for an experienced individual with quality management and customer facing, problem resolution background. The employee will directly report to Worldwide Supplies Engineering team to US. The coordinator’s mission is to be the local liaison with customers and WW Supplies Operations and Engineering.



Key Responsibilities:



  • Liaison with WW Assembly Engineering teams
  • Support operational issues resolution and escalate as needed
  • Conduct audits or verifications of process/product requirements are being met
  • Develop a detailed process understanding for products and processes located in EMEA


  • Liaison with WW Product and Quality Engineering teams
  • Address key customer issues in EMEA through communication with Supplies Operations and/or Product Engineering/Quality
  • Assist with product holds and reworks when needed
  • Support finished goods audits in the Distribution Centre
  • Support product rebox/recertification process

EMEA Supplies Representative:

  • Engage with other teams to support global mission of Supplies manufacturing and Operations
  • Customer facing problem resolution for key Supplies customers
  • Support growth/continuous improvement of Supplies Operations in the EMEA region through improvements/additions as required spanning across the Global Supply Chain for Supplies



  • BSc degree would be great
  • 2-4 years experience in Operations/Technical Support/ Product/Quality management
  • Technician experience regarding to hardware support will be considered
  • Operational Experience with manufacturing is a plus
  • Customer Service background or customer management skills are appreciated
  • Fluent English language skill is essential
  • Experience in matrix organization is a plus
  • Flexible to work late on request to communicate with US and other WW sites 


  • 1-3 days travel per months (mainly to Europe)
Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
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